Terms & Conditions
By Placing An Order On akdprinting.com, You Agree To The Following Terms:
CRITICAL COLOR REPRODUCTION INFORMATION
AKD Ink utilizes a process of printing referred to as "Gang-Run Printing" which provides affordable four-color printing. "Gang-Run Printing" will group your job with other jobs allowing overall production costs and expenses to be shared with our other customers.
Because of variances in paper, equipment, inks, and other conditions between color proofing and production pressroom operations, a "pleasing color" [as determined by generally accepted trade technical methods] is to be expected with gang-run printing. When such a variation occurs, it will be considered acceptable performance. AKD Ink accepts no responsibility for color variations between submitted files and the final printed piece achieved from utilizing the gang-run process. Under NO circumstances will a reprint be honored for color variations that have occurred during the gang-run printing process. If you require a more precise printed product please request a custom quote. By placing an order you are agreeing to all of our terms and conditions.
1. Quotations/Estimates
Prices posted on
this website are subject to change without notice. Written estimates
are good for 30 days. An estimate not accepted within 30 days may be
changed.
2. Payment Terms
ALL
orders must be prepaid due to the speed of our turnaround. In the event
the details of an order/job have been modified and an unpaid balance is
created, the card used to place the original order will be charged.
Charges typically will occur within 24-48 hours of the modification, but
can take up to 45 days depending on our current workload as these
charges must first be individually verified by a human.
3. Late Payments
All payments that are
not received within 30 days from when the order was placed or by agreed
upon date will be assessed a 20% late payment charge.
4. Orders
akdprinting.com reserves the
right to upgrade the coating or quantity, at no additional charge, for
any product ordered (excluding mailer pieces or unless otherwise stated
in the details/special instructions). akdprinting.com also reserves the
right to use its sole discretion in refusing to print anything it deems
improper or known to be illegal. akdprinting.com is not liable for any
damages resulting from unwitting violation of copyright laws or illegal
use of trade names or slogans. The client guarantees the legal title of
all matter submitted to akdprinting.com for printing and/or publication.
5. Order Approval/Proofing
akdprinting.com
has and assumes no obligation to proof or otherwise review the content
or layout of your order. Even if a akdprinting.com customer service
representative has inquired as to the attributes of one of your prior
orders, you are not entitled nor should you assume that akdprinting.com
will review any other order you place. Orders are printed in their "as
submitted" form and the customer is fully responsible for final proof
and layout verification and approval prior to submission to the print
process. akdprinting.com DOES NOT make any changes on customer files.
Once you submit an order to the print process you are agreeing that you
are fully satisfied with the document layout and content and you accept
responsibility for any errors therein. akdprinting.com will assume that
you have verified the spelling, grammar, content and layout, etc. are
all correct and it will not accept any liability for errors such as
misspelling, graphics, grammar, damaged fonts, punctuation,
transparency, overprint, improper layout, bleeding, erroneous cut or
fold lines, die lines or crop marks, sizing, etc.
akdprinting.com does not provide proofs of any order
unless the customer requests it as part of the order process and it is
an option available for the product. If you request a proof then it is
your responsibility to verify the proof against the original (and to
correct any spelling or grammatical errors, etc).
If a proof is requested, then your job will not be
processed or deemed production ready until you have approved the proof
in writing. Please be aware that this may impact the job turnaround
time.
6. Flyer Tagging
AKD Ink reserves the
right to place a tag similar to "Printed by akdprinting.com" on the
printed material unless customer states that they would prefer it not to
appear when initially placing order. There may be a fee added if you
elect not to have a tag placed on your flyer. Under no circumstances
will AKD Ink tag business cards or reseller accounts.
7. Current Specials
In order to receive
the discounts associated with AKD Ink's "Current Specials", you must
input the appropriate/relevant promotion code when placing your order.
If you do not input the appropriate/relevant promotion code, you
WILL NOT receive a discount and discounts
will not be applied retroactively after the order has been placed. If
participating in company specials or receiving discounts, you agree to
be a member of our mailing list; if you are not already and you also
agree to authorize AKD Ink to tag your printed flyer (see section 4)
unless you are a reseller or otherwise agreed upon.
Specials are only available to eligible customers and specials can be updated at any time.
8. Cancellations
Cancelled orders
require compensation for incurred costs and related obligations at the
time of cancellation. Due to the speed of our turnaround, you may only
cancel a job the same business day you place your order. The
cancellation must occur before the cutoff time that applies to your
order and the related product(s) that were ordered. A minimum charge of
$35 + 3% of total job cost (includes shipping) is applied to jobs
canceled. No refunds will be issued for orders cancelled after the
business day order was placed. In those instances we will issue store
credit.
9. General Refund Policy
Under no circumstances will AKD Ink issue a refund. We only issue store credit.
10. Credit Card Forced Refund/Chargeback Policy
All credit card issues and/or disputes on products or services
purchased by your credit card authorization from akdprinting.com shall
be dealt with between the customer and akdprinting.com. By agreeing to
these terms and conditions the customer agrees to never chargeback a
purchase for any reason.
11. Store Credit
Under no circumstances
will store credit be exchanged for cash. Store credit may not be
combined with any current specials or other promotion.
12. Accuracy of Specifications
Quotations
are based on the accuracy of the specifications provided.
akdprinting.com can re-quote a job at the time of submission if the art
does not conform to the information on which the original estimate was
based. Orders placed with akdprinting.com are to the client's knowledge
correct, and there are no conditions or agreements relating to the order
which are not written or accompanying said order.
13. Liability
akdprinting.com's
liability shall be limited to the stated selling price to the customer
of any defective goods, and shall in no event include special,
consequential, incidental, indirect or similar damages, including
without limitation, lost profits. akdprinting.com warrants that every
product manufactured meets the industry standard for that such product
and is free of any material defect in workmanship. IT IS EXPRESSLY
AGREED THAT THIS WARRANTY IS IN LIEU OF ALL WARRANTIES OF FITNESS FOR
PARTICULAR USE AND MERCHANTABILITY. akdprinting.com makes no other
warranty and no actions or words of akdprinting.com or its officers,
employees or agents shall constitute a warranty.
14. Governing Law and Arbitration
Any
dispute between any of the parties hereto or any claim by a party
against another party arising out of or relating to this Agreement or
any alleged breach thereof, shall be determined by arbitration in
accordance with the commercial arbitration rules then in force with the
American Arbitration Association. The arbitration shall be conducted in
Chatsworth, CA and shall be subject to the substantive law of the State
of CA. The decision rendered by the arbitrator shall be accompanied by a
written opinion in support thereof and shall be final, conclusive and
binding upon the parties in the dispute without right of appeal.
Judgment upon any such decision may be entered in any court having
jurisdiction thereof, or application may be made to such court for a
judicial acceptance of the decision of an order of enforcement, and the
party seeking enforcement shall be entitled to an award of all costs,
fees and expenses, including attorneys fees, to be paid by the parties
against whom enforcement is ordered. The fees and expenses of such
arbitration shall be borne by the non-prevailing party, as determined by
such arbitration.
15. Indemnification
The customer
represents that it has the legal right to produce all printed materials
ordered from akdprinting.com. In the event that a charge, claim or
demand, or arbitration, action or proceeding (collectively, a "Claim")
is made or commenced against akdprinting.com based upon, relating to or
arising from the alleged wrongful acts of the customers, or alleging
that the printing performed or product produced by akdprinting.com
ordered by the customer: (a.) infringes any copyright, patent or other
proprietary right of any person; or (b.) contains matter that is
libelous, slanderous, defamatory, scandalous or obscene, the customer
shall indemnify and hold akdprinting.com harmless from and against any
loss, damages, cost and expense arising from or related to the Claim
including without limitation; (1.) defending akdprinting.com against any
such Claim (2.) paying any judgment or award against the customer; and
(3.) reimbursing akdprinting.com for any legal fees and expenses it
reasonably incurs in responding.
16. Electronic Manuscripts/Images
It is
the client's responsibility to maintain a copy of the original computer
files, artwork and transparencies. akdprinting.com is not responsible
for accidental loss or damage to media supplied by the client or for
errors on supplied artwork furnished by the client. Until
akdprinting.com can evaluate digital input, no claims or promises are
made about our ability to work with jobs submitted in digital format,
and no liability is assumed for problems that may arise. Any additional
translating, editing, or programming needed to utilize client-supplied
files will be charged at our current rates. akdprinting.com does not
archive your work for longer than it takes to produce the final product.
Please save your work!
17. Alterations/Corrections
Client
alterations must be specified in writing and must include all
corrections or changes from the original specifications. Such work will
be charged at our current design rate.
18. Prepress/Hardcopy Proofs
When
ordered by the customer, akdprinting.com will submit color proofs for
the customer's review and approval. Shipping charges may be assessed
when sending a proof via mail, courier or any means other then pickup.
To request a proof you must order it through the website shopping cart system when placing your print order.
Proofs must be returned to akdprinting.com marked "O.K." or "Revised
Proof Required" and signed by the customer. Until the proof is returned,
no additional work will be performed. akdprinting.com will not be
responsible for undetected production errors if:
- Proofs are waived by the client;
- The work is printed per the client's written OK;
- Requests for changes are communicated verbally.
All requests for changes of any kind must be made in writing to avoid mistakes.
19. Color Proofing
Because of
differences in equipment, paper, inks, and other conditions between
color proofing and production pressroom operations, a "pleasing color"
variation between color proofs and the completed job [as determined by
generally accepted trade technical methods] is to be expected. When such
a variation occurs, it will be considered acceptable performance.
20. Overruns/Underruns
The generally accepted trade practice is plus or minus 10%.
21. Delivery/3rd Party Shipping/Pickup
Charges
for delivery of materials and supplies from the client or the client's
supplier to akdprinting.com are not included in quotations unless
specified. akdprinting.com is not responsible for delays and/or damage
incurred during shipping. Title for finished work passes to the customer
upon delivery to the carrier at shipping point; or upon mailing of
invoices for the finished work or its segments, whichever comes first.
If the "pickup" option is selected when the order is originally placed
you will have 15 calendar days to retrieve materials. If more than 15
calendar days elapses the order is considered abandoned and AKD Ink has
the right to discard materials, unless otherwise agreed upon in writing.
Orders that have delivery or shipping selected will be shipped
immediately upon completion. Shipping carriers visit our plant mon-fri
(4pm-6pm) and pickup completed orders, exceptions are holidays or if the
office is closed due to inclement weather. If your order is not ready
by the time the shipping carrier visits our plant, your order will be
picked up the following business day. Airline cargo is handled
differently, as we take those orders directly to the airport. If you
will be picking up your order on a Saturday, please be aware Saturday
pickup is a courtesy service and is by appointment only. If Saturday
pickup is available you will be contacted prior to Saturday and be given
an exact time that someone will be available; please be aware Saturday
pickup is a courtesy service and is by appointment only.
22. Claims
Claims for defects, damages,
or shortages must be made by the client in writing no later than 10
calendar days after delivery. If no such claim is made, akdprinting.com
and the client will understand that the job has been accepted. By
accepting the job, the client acknowledges that akdprinting.com's
performance has fully satisfied all terms, conditions and
specifications. Any disputes on products or services purchased by your
credit card authorization from akdprinting.com shall be dealt with
between the customer and akdprinting.com.
23. Right to Subcontract
akdprinting.com shall have the right to assign any portion of the work required to another vendor.
24. Workmanship Guarantee
We guarantee all orders to be within "gang run" specs and to be free of defects in workmanship. If any order does not match the
generally accepted trade standards, we will reprint the job or issue the customer a credit at our discretion.
*Important information:
- Print turnaround is based from when production begins.
- When placing an order we will print the corresponding size that is selected unless otherwise stated in the details/special instructions. (if you can not find your desired size, please pick the next size up i.e. if you want a 4x4 flyer you would select "CD Insert (4.75 x 4.75)" and note in the special instructions that you want a 4x4.
- The final piece MAY be up to an 1/8th inch smaller or larger than actual order size unless exact size is selected.
- The final piece MAY slide up, down, left, or right 1/16th inch to 1/8th inch in either direction. So we strongly recommend that you DO NOT use borders in your artwork.
- The final piece MAY be cut slightly uneven, 0 to 10 degree shifts are considered acceptable.
- When reordering, colors MAY be slightly different then original order. (unless a proof is purchased and color matching is purchased for an additional fee).
- If files are submitted and do not meet our bleed specifications, AKD Ink reserves the right to add a border to the artwork.
- If files are submitted in RGB mode, you are authorizing AKD Ink to convert the file(s) to CMYK mode. (converting files from RGB to CMYK may cause color shifting as well as other undesirable results).
- If we only receive one file for a job we will assume that file is to be used for side 1 and side two is blank, unless otherwise stated.
- We will NOT accept files that are emailed. All orders MUST be placed through the website.
25. Reprints
If for any reason we must
reprint a job, we MUST use the original files uploaded. Under no
circumstances will we accept new files for the reprint.
26. Turnaround Estimate
Purchasing
non-standard upgraded turnaround should NOT be construed as a guarantee
and does not apply to any additional production. Additional production
includes, but is not limited to folding, scoring, perforating,
die-cutting and drilling. (please see section 23., sub category a. for
more information on when printing occurs.
Print turnaround times displayed on the price calculator page are only estimates. At AKD Ink's discretion, if a job does ship by the estimated turnaround, AKD Ink may issue a store credit towards the customer's next order, but the customer must request this credit. The amount of the credit is at the discretion of AKD Ink. Resellers do not qualify for store credit. Exceptions to the issuance of store credit include, but are not limited to equipment failure/power outages, 3rd party shipping errors and "acts of god".
27. Privacy Statement
Please click here to view our privacy and security policy
28. Samples
AKD Ink may use your product for samples or advertising purposes.
29. Billing
Our name will appear as "akdprinting.com or AKD or AKD Ink" on your credit card statement.
30. Billing Penalties
There will be a charge for all returned checks
31. Inkjet Proofs
Inkjet and laser
prints are known to look substantially different than offset printing.
We offer quick turnaround and low prices by printing to a "pleasing
color" standard, using standard ink densities. There is no guarantee
that your finished piece will match your printed proof. This is due to
the varying results from different output devices including inkjet
printers, continuous tone proofing devices, and film-based proofs.
32. Changes to our Terms & Conditions Policy
akdprinting.com
may change, modify, add or remove portions of this policy at any time,
and any changes will become effective immediately upon being posted
unless we state otherwise.